[{"data":1,"prerenderedAt":960},["ShallowReactive",2],{"news-58-en-GB":3,"config-en-GB":94,"nav":337,"navigation-sub":368},{"dw_news":4},[5],{"id":6,"status":7,"date":8,"date_updated":9,"author":10,"news_category":11,"translations":18},"58","published","2025-04-11","2026-07-27T14:40:57.000Z",null,[12,15],{"dw_news_category_id":13},{"name":14},"Dresden Convention Service",{"dw_news_category_id":16},{"name":17},"Veranstaltungsnews",[19],{"languages_code":20,"name":24,"seo":25,"summary":34,"content":35},{"code":21,"name":22,"direction":23},"en-GB","name","ltr","Sales: caught between AI and empathy",{"slug":26,"title":27,"description":28,"meta_robots":29,"opengraph_image":30},"/current-events/mice-news-dresden/fit4congress-insights-sales-with-ai/","Sales with AI and empathy: Fit4Congress insights","At Fit4Congress insights, sales expert Isabell Owen demonstrated how AI supports sales and why empathy, trust and dialogue remain crucial.","index-follow",{"id":31,"pixxio":10,"image":32},"17201",{"id":33},"ded3e183-98f3-43b5-862b-e75d8a41d73e",{"teaser_image":10},[36,88],{"item":37},{"type":38,"id":39,"anchor":10,"tagline":10,"headline":40,"semantic":41,"text":42,"media_block":43,"media_enlarged":86,"media_align_right":87,"cta_button":10,"primary_button":10,"highlighted":86},"dw_ce_media_text","3294","Human. 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